Cancellation & No-Show Policy

Effective Date: 1/1/2025

At KM Medspa, we value your time and strive to provide exceptional care to all our clients. To ensure that we can accommodate all appointment requests and respect the time of our team, we kindly ask that you adhere to our cancellation and no-show policy outlined below:

Cancellation Policy

• We require at least 24 hours’ notice for any appointment cancellations or rescheduling.
• Cancellations made less than 24 hours before your scheduled appointment will incur a late cancellation fee of $50 (or [percentage of service cost], if preferred).
• For appointments that require a deposit, the deposit will be forfeited if cancellation is made within 24 hours of the appointment.

No-show Policy

• A no-show is defined as missing your scheduled appointment without notifying us in advance.
• No-shows will result in a $50 no-show fee (or full cost of service, if applicable).
• Repeated no-shows may require prepayment for future appointments or may result in being discharged from our practice.

Late Arrivals

• Please call us at 972-371-0072 or give us a text at least 24 hours before your appointment time.
• You may also use our online booking system to cancel or reschedule within the allowed time frame.

We appreciate your cooperation and understanding. Our goal is to provide high-quality, timely care to all clients, and this policy helps us maintain that commitment.